Terms & Conditions

1. Introduction
Welcome to VATICA ("we", "our", "us"). By accessing or using our website, you agree to abide by these Terms and Conditions. If you disagree with any part, please do not use our services.

2. Products and Services
We offer gifts and fresh flower arrangements available for purchase online. All products are subject to availability. We strive to accurately display the colours, styles, and descriptions, but variations may occur due to differences in floral availability, seasonality, and other factors.

3. Ordering and Payments
Orders can be placed through our website and must be paid in full upon purchase. We accept [list payment methods]. Orders are processed once payment is confirmed. For any issues with payment processing, please contact our support team.

4. Delivery Policy

• Delivery Time: We aim to deliver orders on the chosen date and time. Same-day delivery options may be available for orders placed before a specified cut-off time.
• Delivery Locations: We currently deliver to [list delivery areas]. Deliveries outside these areas may incur additional charges.
• Recipient Availability: If the recipient is not available at the time of delivery, our delivery team will attempt to leave the product with a neighbour or as instructed at checkout. Re-delivery attempts may incur additional charges.

5. Cancellations and Modifications

• Order Cancellations: Orders can be cancelled within [number] hours of purchase. Cancellations requested after this period may incur a cancellation fee.
• Order Modifications: We accept modifications to orders up to [number] hours before the delivery time. Modification requests after this period cannot be guaranteed and may result in additional charges.

6. Refund and Return Policy
Due to the perishable nature of flowers, all sales are final. However, we may offer refunds or replacements if:

• The delivered product is significantly different from what was ordered.
• There is an issue with the quality or freshness of the flowers.

Refund requests must be submitted within [number] days of delivery, accompanied by photographic evidence.

7. Substitution Policy
In the event of flower unavailability, we reserve the right to substitute flowers of equal or higher value, while maintaining the intended style and theme. Substitutions will only be made if absolutely necessary.

8. Promotional Codes and Discounts
Promotional codes and discounts are limited to one per order and may be subject to additional terms and conditions as specified on our website.

9. Liability Limitation
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including delays or issues in delivery caused by third parties. Our liability is limited to the value of the product purchased.

10. Intellectual Property
All content, images, and text on our website are the intellectual property of VATICA and may not be copied, distributed, or reproduced without prior consent.