Phone no: +91 9319-1090-40 or email us: vaticaindia@gmail.com

 

Refund Policy

Thank you for shopping with VATICA. We aim to provide high-quality products and a satisfying shopping experience. However, we understand that occasionally issues may arise, and we are here to help.

1. Perishable Goods Policy

Due to the nature of our products, especially fresh flowers, refunds are only available in specific circumstances as outlined below.

2. Eligibility for Refunds

We offer refunds under the following conditions:

  • Damaged or Defective Items: If the item is received in damaged or unsatisfactory condition, please contact us within [number] hours of delivery with a photo and description of the issue.
  • Incorrect Items: If the item delivered is significantly different from the one ordered, please notify us within [number] hours of delivery. We will arrange for a replacement or refund, based on your preference.

3. Non-Refundable Items

The following items are non-refundable:

  • Fresh flowers, plants, and perishable gift items that are not defective or incorrect.
  • Personalized or customized products.
  • Orders where delivery was unsuccessful due to the recipient’s unavailability, incorrect address details, or refusal of the item.

4. Refund Process

To initiate a refund, please follow these steps:

Contact Us: Email us at vaticaindia@gmail.com within 12 hours of delivery with your order number.

Review Process: Our team will review your request, and if approved, we will initiate a refund or arrange a replacement. Refunds are typically processed within 12 business days to the original payment method.

  • Please note that banks and credit card companies may take additional time to process the refund.

5. Cancellations and Changes

Orders can be cancelled or modified up to [number] hours before the scheduled delivery. Cancellations or modifications requested after this time-frame cannot be guaranteed and may incur additional charges.

6. Contact Us
For any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

VATICA
Address: Block 94, sanjay place 
Agra-282002
UP, INDIA

Email: vaticaindia@gmail.com